Our people like writing and thinking about writing. A lot.
Chari Smith, President—Calgary
Chari began instructing and writing curriculum for Wordsmith in 1999. She left from 2005 to 2009, first as VP of Sales at Adaptive Engineering from 2005 until 2007, where she wrote technical material, web content, and video scripts. Chari then ran her own freelance writing firm, Ink, until she returned to Wordsmith in 2009. She became the new president in 2010. Chari works with business, technical, and legal clients.
Veronica Armstrong, LL.B.—Vancouver
Veronica began her plain-language legal work in South Africa, as part of an initiative to make banking more accessible to customers and was a founding member of Masifundeni Adult Literacy Association. In Canada, Veronica spent eight years at the BC Securities Commission in the Capital Markets Regulation division. Later, she was Senior Legal Counsel, Policy Development, at egX Group Inc., a global securities marketplace. She has been with Wordsmith since 2009.
Matt has a degree in English literature, has been a freelance writer and adult educator for more than ten years, and began teaching for Wordsmith in 2013. His editing and teaching projects include health, housing, labour, energy, and banking. He also writes regularly for food and wine blogs and magazines.
Sylvia Gackle, Director of Programs and Strategy—Calgary
Sylvia has a double major in International Relations and History and certificates in teaching English as a Second Language, Professional Editing, and Organizational Change Management.
Sylvia taught ESL for several years in Spain and Canada, began as an intern with Wordsmith, and became a full-time instructor and editor in 2015. She has a passion for editing, analyzing writing in different contexts, and working with organizations to improve efficiency. She has led a number of change initiatives for clients including Alberta Human Rights Commission, the Ombudsman for Banking Services, and Alberta Health. Sylvia also speaks English, Spanish, and French and beginner Italian.
Kimberly McLeod, Business Manager—Calgary
Kim graduated from Mount Royal University in Business Administration with a marketing major. Before coming to Wordsmith in 2011, she was the corporate sales manager for a local specialty-food company.
Barbara Romaniuk, LL.B., Senior Editor and Instructor—Calgary
Barb was admitted to the bar in 1985 and practiced securities law in Toronto for six years. She later worked as a policy analyst at the Alberta Securities Commission and as an advisor to a financial literacy foundation. She specializes in legal plain language and develops curriculum for organizations that want to change their writing culture. Barb received her certificate in Adult Education in 2012.
Mouse, Supervising Editor
Mouse has been watching other people work for over 17 years and closely supervises all major projects. She knows very little about editing, but she does have rudimentary typing skills. She rose through the ranks to her current senior executive position.
Experts we collaborate with
Barb Burfoot, Graphic Designer—Calgary
Barb trained at the Ontario College of Art and Design and has over 15 years’ experience in plain-language design, publications, training material, and branding. She works with a range of non-profit, government, education, and business clients and has worked with Wordsmith since 2011.
Rafael Salas Lopez, Photographer and Videographer—Calgary
Rafael has nearly 10 years’ experience as a photographer and videographer. He has a degree in Audiovisual Communications, a diploma in Information Technology and Telecommunications Systems, and has worked on a long list of short films and documentaries. You can find examples of his work at www.dropr.com/portfolio117405. He also runs his own company called Reframe Communications Inc. based in Calgary, AB.
Jillian Fleck, Artist—Calgary
Jillian is a multidisciplinary artist who specializes in comics and graphic narrative. They received a Bachelor’s of Fine Art in Painting at the Alberta College of Art and Design, as well as a Masters of Letters in Comic Studies at the University of Dundee. Their graphic novel Lake Jehovah was published in 2016 by Conundrum Press. Jillian continues to focus on their comics and writing in a small Calgary house that they share with other artists.
Eloise Carr, PhD—Calgary
Eloise moved from the UK to Calgary in October 2011 to become a full professor at the University of Calgary in the Faculty of Nursing. A nurse by background, she has also served as Associate Dean in the Faculty of Graduate Studies. She focuses on pain management and has published over 80 articles, three textbooks, and a DVD. Eloise co-instructs Wordsmith workshops for health researchers and collaborates on health-related editing projects.
Robin Elliott, LL.B.—Vancouver
After articles with a Bay Street business-law firm, Robin practiced law for eight years in Toronto and Calgary, mostly in insurance-related litigation. In addition to teaching and editing for Wordsmith since 2007, he teaches law at Capilano University and business writing at Simon Fraser University.
Patti Hannigan, LL.B.—Edmonton
Patti holds a law degree from the University of Victoria. She has worked as a policy analyst and researcher for the Ontario government and investigator for the Alberta Human Rights Commission. Patti joined Wordsmith in 2008.
Donna-Lee Wybert, MA—Calgary
Donna-Lee began her professional life as a social worker (BSW). Donna-Lee has an MA in Communication and Cultural Studies and a Professional Editing certificate. She now teaches for Wordsmith, as well as edits academic work, instructs at Mount Royal University, and works in academic writing support services at University of Calgary.
Christine and Lorri Neilsen Glenn founded Wordsmith Associates together in 1980. Lorri left in 1983, and Christine ran the company until she retired in 2010. Christine has designed and taught countless courses for Wordsmith at every level of Canadian government, for educational institutions in Alberta, and for organizations and corporations across Canada. Her publications include the recent second edition of A Plain-Language Handbook for Legal Writers and more than 30 articles. She continues to write extensively and consult on plain language and other areas of interest.
In 2009, Christine received a lifetime achievement award from the Plain Language Association InterNational (PLAIN). In 2011, PLAIN recognized Christine’s outstanding contribution by renaming this award the Christine Mowat Plain Language Achievement Award. To contact Christine, email email@example.com
© Wordsmith Associates Communications Consultants Inc.